A retirement living development has earned the top industry accolade for customer satisfaction.

Clementine Lodge in Bicester, created by Churchill Living, achieved the maximum five-star rating in a consumer satisfaction assessment overseen by the Home Builders Federation.

This marks the 11th consecutive year Churchill Living has received the highest possible score, making it the only retirement housing provider to hold five stars for 2026.

Spencer J McCarthy, Chairman and CEO of Churchill Living, expressed satisfaction at maintaining the industry-leading five-star customer satisfaction recognition, noting that this distinguishes the company from other retirement living providers.

Achieving this result through an independent survey of residents demonstrates the commitment of the entire workforce, allowing the organisation to consistently deliver high-quality apartments, excellent service, and complete confidence for purchasers and their families.

The HBF’s UK-wide poll evaluates how satisfied homeowners are with their newly built properties and whether they would suggest their developer to acquaintances.

Churchill Living’s continuous five-star achievement underscores its promise to provide safe, comfortable, and purpose-built accommodation for older people.

Clementine Lodge comprises a selection of easily maintained one and two-bedroom apartments designed to support independent lifestyles while providing security and a sense of community in central Bicester.

The complex embodies Churchill Living’s ongoing commitment to creating safe, appealing, and environmentally responsible homes for later life through innovative design and services focused on resident requirements.