Oxford City Council has introduced two neighbourhood drop-in sessions where residents can raise concerns about anti-social behaviour and receive guidance from the Community Response Team.
The Barton Neighbourhood Centre and East Oxford Community Centre will host sessions every other Tuesday from 12pm until 2pm, beginning with the next meeting on November 3.
Informal discussions with council staff are intended to cover fly-tipping, garden waste, noise nuisance and other environmental issues.
Councillor Lubna Arshad, cabinet member for a safer Oxford, said the arrangement offers residents the chance to speak with the Community Response Team directly.
The team will listen to concerns, provide advice and assist where possible.
These sessions are not intended to deal with emergencies.
Matters involving criminal activity or an immediate threat to people or property should instead be reported to the police.
Tenants of social housing who have complaints about anti-social behaviour linked to their property are advised to approach their landlord.
Further sessions are being trialled in Blackbird Leys and Greater Leys over the coming months.
A drop-in service at Leys Pool & Leisure Centre is due to begin on November 10 and continue on the second Tuesday of each month through to January.
The Community Response Team will also attend Breakfast in the Barn gatherings in Greater Leys once a month, starting on November 9.