An Oxford café has received a zero-star food hygiene rating following an inspection at its Templars Square premises.
The business, located at 35 Upper Bar in the shopping centre, was assessed by environmental health officers from Oxford City Council in September.
Inspectors determined that urgent improvements were required, while the handling of food was found to need major improvement.
The assessment covered the preparation, cooking, reheating, cooling and storage of food.
The cleanliness and condition of the premises also required urgent improvement, including its layout, ventilation, hand-washing facilities and pest-control arrangements.
Food-safety management was likewise judged to require urgent improvement.
This aspect concerns the checks used to ensure that food offered for sale is safe to eat, together with staff knowledge of food-safety requirements and the confidence of the food-safety officer that standards would continue to be met.
The zero-star rating is the café’s first low hygiene score.
At previous inspections in February 2022 and January 2024, the business received five out of five.
Opened in Cowley around 2020, the café is known for colourful interiors, desserts and bespoke cakes.
Its menu also includes a full English breakfast, a vegetarian breakfast and the only gelato available in Templars Square shopping centre.